7 Best Chatbase Alternatives in 2026

1. InboxMate

Full disclosure: this is our product.

InboxMate combines an AI chatbot with email AI and a built-in ticketing system. You train the chatbot on your docs, website, or help center, and it handles customer questions across chat and email. When it can't answer, it creates a ticket and routes it to your team.

Pricing is flat: the Starter plan is €49/month for 2 seats with 150 AI chats included. The Pro plan is €129/month for 5 seats with 750 AI chats. No per-message credits, no surprise bills.

Data is hosted in the EU (Frankfurt), with AI/LLM processing in Sweden — everything stays in the EU. This matters if you're subject to GDPR or just prefer keeping customer data in Europe. The main limitation: InboxMate is newer and doesn't yet have the marketplace of integrations that older platforms offer.

2. Tidio

Tidio started as a live chat widget and grew into a full customer communication platform. It's particularly popular with e-commerce stores thanks to tight Shopify and WooCommerce integrations. The AI chatbot (Lyro) can answer questions from your FAQ and knowledge base.

Pricing starts at around $29/month for the basic plan. The AI chatbot add-on (Lyro) is separate and starts at $39/month for 50 conversations. That per-conversation pricing can add up, similar to Chatbase's credit system.

Best for: small e-commerce teams that want live chat + basic AI in one tool.

3. Drift (now Salesloft)

Drift was one of the first "conversational marketing" platforms. It was acquired by Salesloft in 2024 and now focuses on sales engagement. The chatbot is designed to qualify leads, book meetings, and route visitors to sales reps.

It's an enterprise tool with enterprise pricing. Expect to pay several hundred dollars per month at minimum, with annual contracts. There's no public pricing page anymore.

Best for: mid-to-large sales teams that want conversational lead qualification. Overkill for customer support use cases.

4. Freshchat (Freshworks)

Freshchat is the messaging product from Freshworks. If you're already using Freshdesk or Freshsales, it integrates naturally. The AI chatbot (Freddy) can handle common questions and hand off to agents when needed.

The free plan supports up to 10 agents. Paid plans start at $19/agent/month. Freddy AI is available on higher tiers. The per-agent pricing means costs scale with your team size.

Best for: teams already in the Freshworks ecosystem who need a chatbot added to their existing setup.

5. Crisp

Crisp is a French company, so your data stays in the EU by default. It offers live chat, a shared inbox, a knowledge base, and a basic chatbot builder. The interface is clean and straightforward.

The free plan covers 2 seats. The Pro plan is $25/month per workspace (not per seat), which makes it affordable for small teams. AI features are more limited compared to dedicated AI chatbot platforms.

Best for: EU-based startups that want a simple, affordable support tool with data residency in Europe.

6. Botpress

Botpress is an open-source chatbot framework. You can self-host it or use their cloud platform. It gives you full control over conversation flows, integrations, and the underlying AI models.

The cloud platform has a free tier with limited usage. Paid plans start at $50/month. Self-hosting is free but requires developer resources to set up and maintain.

Best for: developers and technical teams that want full control over their chatbot's behavior and don't mind writing some code.

7. Voiceflow

Voiceflow is a visual chatbot builder. You design conversation flows by dragging and connecting blocks on a canvas. It supports AI-powered responses, API integrations, and multi-channel deployment.

The free plan supports 2 projects. The Pro plan is $50/month per editor. It's more of a design-and-build tool than a ready-to-go support platform, so expect more setup time.

Best for: teams that need complex, multi-step chatbot flows and want visual control over the conversation design.